Getting Help

           If you feel your product requires replacement, you may follow these steps:

• Call the customer service department toll-free at (800) 283-1311:
  A KDS representative will direct you to technical support for configuration assistance.

• Returning the Defective Product.
  For units within thirty (30) days of purchase (some products have a ninety day period), KDS will issue a call tag to cover the cost of shipping the defective unit within the continental U.S.A., back to KDS, at no expense to the customer. For units beyond the thirty day period, but within the warranty period, the customer will cover one way freight to KDS. CRT units over 1 year of purchase, the customer will cover shipping both ways. The customer's original proof-of-purchase will be required to establish ownership for the pick-up.

• Return defective unit to KDS.
  The customer should use either the original box or the box from the replacement unit with the original protective material. If the unit is not packaged correctly, and/or shipping damage occurs, the customer will be responsible for filing a claim and satisfying the damage fees. Send the defective units to:

California: Authorized Service Center

WALNUT, CA 91789

800-283-1311

Hours:  9AM ~ 5PM – Pacific Standard Time