Getting Help

           If you feel your product requires replacement, you may follow these steps:

• Call the customer service department toll-free at (800) 283-1311:
  A KDS representative will either direct you to technical support for configuration assistance or ask you specific questions to begin the replacement process.

• Arranging A Product Replacement.
  The KDS representative will need your name, address, serial number, product number, purchase receipt, description of the problem and signed replacement agreement. The customer's credit card number is maintained at KDS for collateral purposes only; there is no charge if the defective product is returned to KDS within 30 days. The KDS representative will assign a Return Merchandise Authorization (RMA) number. This number must be placed on the monitor package you are sending to KDS.

• Shipping the Replacement Product.
  A replacement product will be shipped at KDS expense via ground delivery to any point within the continental U.S.A. KDS will replace the defective product with a re-certified product of equal or greater value.

• Returning the Defective Product.
  For units within thirty (30) days of purchase (some products have a ninety day period), KDS will issue a call tag to cover the cost of shipping the defective unit within the continental U.S.A., back to KDS, at no expense to the customer. For units beyond the thirty day period, but within the warranty period, the customer will cover one way freight to KDS. CRT units over 1 year of purchase, the customer will cover shipping both ways. The customer's original proof-of-purchase will be required to establish ownership for the pick-up.

• Return defective unit to KDS.
  The customer should use either the original box or the box from the replacement unit with the original protective material. If the unit is not packaged correctly, and/or shipping damage occurs, the customer will be responsible for filing a claim and satisfying the damage fees. Send the defective units to:

California: Authorized Service Center

7373 Hunt Ave

Garden Grove, CA 92841

800-283-1311

714-379-58592 Fax

Hours:  8AM ~ 6PM – Pacific Standard Time

 

Texas: Authorized Service Center

10849 Kinghurst Suite # 120

Houston, TX  77099

(281) 530-4100

(281) 530-4104 fax

Hours:  8AM ~ 6PM – Central Time